Frequently Asked Questions
Q: How do I add or change a delivery location on my UCD Buy customer profile?
A: If you need a second delivery location for UCD Buy, you can create a second profile and add the location you need. If you can't find the delivery location you need, we can add it for you. Check our staff page for the correct person to contact.
Q: How do I return an item ordered from the Central Storehouse?
A: Fill out a Return Merchandise Authorization form, and place it and your item with your campus mail.
Q: How do I return an item ordered from a UCD Buy vendor (i.e. Office Max)?
A: Each vendor has their own procedure for returns. Look for "Returns and Adjustments", on the Help Resources page in UCD Buy, for complete instructions for each vendor.
Q: How do I change an account for cylinder demurrage charges?
A: You will have to contact us, if you want to change the account to which your cylinder demurrage is charged. Check our staff page for the correct person to contact.
Q: How do I find out if my printer is eligible for exchange?
A: The list of eligible printers can be found at Campus Printer Exchange Program. The list is updated as new printers become eligible.
Q: What happens with the used toners on campus?
A: Used toners are boxed up by the department and placed with outgoing campus mail for pickup. The toners are then returned to the vendor in exchange for points that are used to buy printers for the Campus Printer Exchange Program.